Clawhost

Privacy Policy

Last updated: February 2, 2026

1. Introduction

Clawhost ("we," "our," or "us") operates the Clawhost platform, a managed service that runs dedicated OpenClaw AI agent containers for users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

  • Email address
  • Name
  • Billing information (processed securely through Stripe)
  • Account credentials

Usage Data

We automatically collect certain information when you access our service:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Device information
  • Container usage metrics

API Keys and Secrets

When you connect third-party services (such as messaging channels or AI providers), you may provide API keys. These are encrypted using AES-256-GCM encryption and stored securely. We never have access to your plaintext API keys after encryption.

Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies for advertising purposes.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and manage your subscription
  • Provision and manage your AI agent containers
  • Send service-related communications
  • Respond to your inquiries and support requests
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues or security threats
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: We use Stripe for payment processing. Your billing information is handled according to Stripe's privacy policy.
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
  • With Your Consent: We may share information with third parties when you explicitly consent.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Upon account deletion, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal, accounting, or reporting purposes.

Container logs are retained for 7 days for troubleshooting purposes and are automatically deleted thereafter.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate personal data
  • Deletion: Request deletion of your personal data
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to processing of your personal data
  • Restriction: Request restriction of processing your personal data

To exercise these rights, please contact us at legal@clawhost.dev.

7. Security

We implement industry-standard security measures to protect your information, including:

  • AES-256-GCM encryption for stored secrets and API keys
  • TLS/SSL encryption for data in transit
  • Isolated container environments for each user
  • Regular security audits and monitoring
  • Secure SSH connections for infrastructure management

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: legal@clawhost.dev